Complaints and Appeals
We would like to inform esteemed passengers and other users of our services, as well as visitors of this site, that all claims, complaints and appeals can be submitted via fax number: +385 1 6008 616 or via mail to: Zagreb Holding – Zagreb Bus Terminal , Av. Marina Drzica 4, 10 000 Zagreb
Tickets from Plitvice lakes
Tickets from Plitvice lakes towards the coast now available at Zagreb Bus Terminal
Tickets from Zagreb to Plitvice lakes, as well from Plitvice lakes to destinations on the coast can now be bought at Zagreb Bus Terminal, all in accordance with currently valid timetable.
Record sales of bus tickets
25th of April 2014
On 17th of April 2014, Zagreb Bus Terminal has made a 10 year record sales of bus tickets. Due to upcoming Easter holiday, a total of 7.737 tickets were sold within 24 hours.
Since the introduction of BRAVO computer system for ticket management in 2003, Sales department of Zagreb Bus Terminal is experiencing continuous increase of ticket sales, which, since recently, can also be bought online.
NEW - Buy tickets via the Internet
Customers of Zagreb Bus Terminal can now buy bus tickets via Terminal’s web site.
The new service was introduced with the intention to modernize the sales process, and enable customers to purchase tickets from the comfort of their home.
With the ability to purchase tickets using Maestro, MasterCard and VISA cards, customers can also select desired seat in the bus during the purchase.
Purchased tickets have to be picked up at the ticket office of Zagreb Bus Terminal prior to departure, without waiting.