Instructions for ticket purchase online
Passengers of Zagreb Bus Terminal can now purchase their tickets from the comfort of their home via ZBT’s website. Tickets can be paid using Maestro, MasterCard and VISA credit cards. Up to four tickets can be purchased in a single transaction. During the purchase process, type of ticket, discount and desired seat in the bus can be selected. Please note that in case a client purchase a ticket with a discount, according to General sales terms and conditions for online ticket purchase (article 3, section 3), a transport company’s staff has the right to request a proof of the right for discount. In case such a proof cannot be provided, a passenger is obliged to pay the difference between discount and full ticket price. If the passenger refuses to pay that difference, transport company’s staff has the right to deny passenger from boarding the bus.
The procedure of online purchase is very simple. The customer should first select link “Departures- Arrivals”. Upon loading of that web page, customer should select desired destination and date of journey and click “Search” button. This will display all available departures for that date, together with an overview of prices and stopovers. Next to “Prices” a “Buy” button will be displayed. Please not that online purchase is not available for departures that leave within next 2 hours, so in those cases there will be no “Buy” button displayed.
Upon clicking the “Buy” button, remaining time for completion of the transaction will be displayed together with a layout of seats in the bus. Free seats will be displayed in blue color and can be selected by clicking on them (up to 4 seats). When you select the seat, a drop down menu will appear where you can select desired type of the ticket. In order to continue purchase process, you need to accept “General sales terms and conditions for online ticket purchase”. Mention terms and conditions can be read here. When General sales terms and conditions for online ticket purchase are accepted, button “Purchase” will become active and you can proceed with the process.
Upon clicking “Purchase”, you will be transferred to payment page where all buyers’ data needs to be filled. Please not that active e-mail address is needed since it will be the address where confirmation and coupon for ticket pickup will be sent. Also, you will need to enter all credit card data to finalize the purchase. Upon authorizing the payment, a screen with all transaction data will be displayed and this screen can be printed.
Passenger will also receive via e-mail a confirmation together with coupon for ticket pick up. Based on transaction number, ticket can be picked up on Zagreb Bus Terminal’s ticket office from 00: to 24 every day, up to 30 minutes before departure of the bus. Up to 4 tickets can be purchased through one transaction. For additional information and help, please call +385 1 6008 610 or send an e-mail to firstname.lastname@example.org (6:00 – 22:00)