Online ticket purchase instructions
Ticket purchase instructions
Zagreb Bus Station customers may purchase bus tickets from the comfort of their home via the Zagreb Bus Station website.
Tickets can be paid for with Maestro, MasterCard and VISA cards. No more than 4 tickets can be purchased at once.
The purchase process offers the options of ticket type, discount and desired seat. Please note that if the customer has selected a discount when purchasing a ticket online, the carrier may, according to the Online Ticket Sale General Terms and Conditions (Art. 3 item 3.3), request evidence that the customer is eligible for the selected discount. If the customer fails to provide evidence, he/she shall make additional payment for the difference up to the full ticket price. If the customer rejects to pay for the price difference in the above event, the carrier reserves the right to prevent the customer from boarding the vehicle.
The online ticket purchase procedure is very simple. Using the "Departures-Arrivals" app, the customer selects the desired destination and travel date and clicks the "Search" button for a timetable overview. The timetable, along with stations and prices, also includes the "Buy" option for destinations eligible for online ticket purchase. Please note that tickets can be purchased online no later than one hour before departure, and the "Buy" option is not displayed for buses departing within the next hour.
Article 23 of the General Terms and Conditions of Bus Station Operations:
"Zagreb Bus Station shall, at the request of the customer who cancels his/her trip, refund the amount paid for the ticket, reduced by 10% of the ticket price for handling costs, with no possibility of refund for the bus station service, seat booking and boarding pass:
if the passenger contacts the claims office at Zagreb Bus Station no later than 1 hour prior to departure for domestic public regular transport,
if the passenger contacts the claims office at Zagreb Bus Station no later than 2 hours prior to departure in international regular transport. Outside of the time limits referred to in the preceding paragraphs, the claims office clerk will instruct the passenger to resolve the request directly with the carrier.
The provision of paragraph 1 of this Article also applies if:
the carrier cancels departure for a given route, in which case the amount refunded to the passenger is not reduced by 10%, as well as the amount paid for the bus station service, seat booking and boarding pass:
if the carrier for a given route has reported a delay of 30 or more minutes from the scheduled departure time. The provision of this article applies only to tickets sold at Zagreb Bus Station selling locations/ticket offices.
The passenger may replace the ticket for another departure of the same carrier by contacting the claims office at Zagreb Bus Station no later than 1 hour prior to departure in domestic regular public transport and no later than 2 hours prior to departure in international regular transport, in which case the passenger is not entitled to refund for bus station service, seat booking and boarding pass."
Tickets purchased online can also be returned via email at AKZ.firstname.lastname@example.org (only for transactions from the Republic of Croatia – the bank account has to be Croatian). The procedure is carried out according to Article 4.2 of the Online Ticket Sale General Terms and Conditions.
Article 4.2 of the Online Ticket Sale General Terms and Conditions:
"If the customer does not want to return the ticket at Zagreb Bus Station offices, he/she may contact the Zagreb Bus Station staff, who will do so on the customer's behalf. In such a case, the request may be submitted in writing, via email only at AKZ.email@example.com.
The request may be submitted to this email address only during the working hours of the Customer Service, every day between 6:00 and 22:00. Outside of the Customer Service working hours, the ticket may be returned only in the manner described under item 4.1 herein.
The customer shall send the ticket or the identification code received upon successful payment (purchase confirmation) to the above email address.
In the event referred to under item 4.2, tickets shall be returned in the manner described in the General Terms and Conditions of Bus Station Operations, and Zagreb Bus Station shall, at the request of the customer who cancels his/her trip, refund the amount paid for the ticket, reduced by 10% of the ticket price for handling costs, with no possibility of refund for the bus station service, seat booking and boarding pass.
If the column "Delivery Method" in the timetable overview shows "email", the customer who has purchased a ticket on the www.akz.hr website is required to print out the ticket and may board the bus using such ticket. If the column "Delivery Method" in the timetable overview shows "ticket office", the customer who has purchased a ticket on the www.akz.hr website is required to visit the ticket office in order to receive the ticket by presenting the purchase confirmation and transaction number. If the ticket is sent to the customer via email, it cannot be obtained at the ticket office.
For round-trip tickets, the customer is required to book the return trip in accordance with the General Terms and Conditions of Transportation of the selected carrier.
When purchasing the ticket for a destination involving the crossing of one or more borders, the customer shall have a valid travel document.
If you purchase a ticket with the "Delivery Method" designated in the timetable overview as "email", you need to print out the ticket and you are free to board the bus using such ticket.