Obeo is an application for the sale of travel tickets of all operators.
 

• Where can I buy a ticket?

 
You can buy a ticket in our Obeo application, on the website www.akz.hr, at the ticket office or at the self-service ticket offices at the Zagreb Bus Station.
 

• What is the advantage of buying a ticket through the Obeo app?

 
Our application offers the purchase of tickets for the departures of all transport companies, while other applications offer only their own departures. Obeo is an application where you can make a reservation for a return ticket if you have purchased the ticket in the application or loaded it into the application. You can load tickets purchased on the website www.akz.hr, at the ticket office or at the self-service ticket offices in the area of the Zagreb Bus Station.
 

• Do I have to register to buy a ticket in the Obeo app?

 
It is not necessary to register to buy a ticket, but registration makes it easier to buy. When you register, you have access to the app’s advanced features and do not have to re-enter your purchase information each time.
  

• How can I pay for a ticket purchased in the Obeo app?

 
You can buy a ticket with VISA, Mastercard and Maestro cards of all issuers.
 

• What is the scanner in the app for?

 
The scanner allows you to load a ticket purchased at the ticket office or self-service ticket office or on www.akz.hr. Its purpose is to allow the user to buy a reservation for a return ticket without having to go to the bus station or to a ticket office. It also protects you from losing the ticket or having it fade during the validity period of the return ticket, which can be up to 180 days.
 

• If I will not travel, can I give the ticket to someone else?

 
The Obeo mobile application allows you to share tickets. You can send the ticket to another user of the Obeo mobile application or in .pdf format to various applications (WhatsApp, Viber, etc.).
 

• What does saving (tokenization) of the card mean?

 
Saving the card means that after the initial authorization, no authorization is required for subsequent purchases, reducing the payment to one click.
 

• Is it safe to buy a ticket and save card data in the Obeo app?

 
The security of our customers is our top priority. That is why our websites are protected by a Secure Socket Layers (SSL) certificate, which protects our users’ data.
 

• Must the ticket buyer also be the passenger?

 
A customer can buy a maximum of four tickets for a single departure. For certain operators, it is necessary to provide the first and last name of the passenger.
 

• How can I log in to the Obeo mobile application?

 
You can log in to the application by registering or through Facebook, Google or your Apple account on iOS. 

• How can I change my password?

 
You can change the password in the application by entering the old password and the new one.
 

• How do I know where the bus is leaving from?

 
If you activate the location services on your mobile phone, you will have a map on the home screen that will guide you to the nearest stop.
 

• What if my mobile phone with the Obeo mobile application turns off?

 
You can access your account from another device.
 

• Can I return a ticket I have purchased?

 
You can return the ticket within 30 minutes before departure by selecting the ticket you want to return and clicking the Return button. The application sends an automated message to customer service, who will issue a refund to the card used to purchase the ticket.
 

• Can I change the return date on the return ticket?

 
You can purchase a new return reservation by deleting the previous reservation. There can only be one active reservation on a return ticket.
 

• What happens if I delete my profile in the application?

 
Deleting the profile will delete all purchased tickets and all data about the user. It is no longer possible to access them.
 

• What happens to the refund if I buy the ticket less than 30 minutes before departure, since that is the deadline for the refund?

 
Unfortunately, you will not be able to make a refund. It is recommended to buy the ticket in advance.
 

• Is it possible to load any ticket containing a barcode or QR code into the application?

Only tickets purchased at the Zagreb Bus Station ticket office, self-service ticket offices or on the website www.akz.hr can be loaded into the application.
 

•  Is baggage included in the ticket price?

 
Baggage is not included in the ticket price.
 

 General Terms and Conditions for the use of the OBEO travel tickets sales app



The app is available on Google Play and App Store

           
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